Warranty Policy

In order for an item to be determined as defective, there has to be a failure of craftsmanship or function within a specified amount of time. Some manufacturers cover their products for a year and others have a lifetime warranty. Examples of manufacture defects include delaminating, leaking or fogging, seam failure, and zipper malfunction. Normal wear and tear or abuse is not covered by manufacturer warranty.

There are manufactures that request that customers deal directly with them, such as most sunglass companies.  There are also manufactures that will repair products, some that will only issue store credit, and others that will replace with new product.

Pacific Outfitters Warranty Policy:

Within 60 days after purchase: Defective items may be returned for replacement, store credit, or refund of purchase price with proof of purchase. Any shipping charges tied to the defective item will be waived.

Between 61 days and 1 year after purchase: Defective items may be returned to the manufacturer for repair or replace. Shipping charges are waived on regular sized items if the purchase was tied to a membership account. Refer to shipping chart for over-sized items.

Over 1 year after purchase: Please contact the manufacturer directly to discuss their warranty options. If you need their contact information, we can get that for you.

*Some exclusions apply (Firearms, Ammunition, Electronics, etc.)