We offer free ground shipping for items that we regularly stock. Oversized items such as kayaks, trailers, Thule boxes, and safes are not subject to free shipping. If the request is for a non-stock item, we will collect a $10 shipping and handling fee for regular sized items such as apparel and shoes. For non-stock firearms, we will collect $20 for shipping and handling.

*Large or over-sized items such as kayaks, trailers, Thule boxes, and safes are not subject to free shipping.

Your membership account tracks all of your purchases. By tracking your receipts, your membership account is telling us what outdoor activities you like to do and what brands you like. When we send you a Special Member-Only Deal, it will be for an item or service that you will like.

For Example: If you buy a kayak, you may get a deal towards a kayak lesson, or a kayak related item. If you buy a tent, you may get a deal towards a stove or a pair of hiking boots. No spamming from us!

With a membership account, scrambling for that receipt to return an item becomes a thing of the past. Your membership account tracks all of your purchases, therefore you no longer need to worry about a receipt when you want to return or exchange anything.

Shop With Confidence Price Match Policy

We will match the price on items that we have in-stock under the following conditions:

Customer needs to provide us the price of the item, in a shopping cart, with all shipping and handling fees attached

Site cannot be an auction or clearance site such as Amazon or Ebay

For firearm price matches, transfer fees need to be calculated and added

Any item(s) can be placed on a 30 day Layaway. To put items on layaway, we require 20% down.

Each bike purchased from any of our locations comes with a free 60 day checkup. During that check up we will adjust derailleurs and brakes and make any minor adjustments you need. This service does not cover parts, cleaning, overhauls sent to the manufacturer, or anything outside of a basic tune. Damages or wear and tear due to improper care are not covered under this benefit.

Take advantage of renting Kayaks, Stand Up Paddle Boards, Bikes, Surfing Gear, Dive Gear, Snowboards, etc. You are required to have a membership account to take advantage of our expansive and diverse rental department.

You get 2% back on your firearm purchase to use towards store credit, PLUS 10% off selected firearm accessories. You will also get emailed DEALS tied to our Firearm Department.

CLICK HERE to find out what you need to know about Firearm Purchases.

PacOut Members:

Within 60 days after purchase, defective items may be exchanged or refunded.
If it is not an obvious failure in craftsmanship, the item may be returned to the manufacturer for repair or replacement. Apparel and footwear will have a flat $10 shipping fee, refer to the shipping chart for firearms or oversized items

Between 61 days and 1 year after purchase, defective items will be returned to the manufacturer for repair or gift card.
Apparel and footwear will have a flat $10 shipping fee, refer to the shipping chart for firearms or oversized items.

If more than 1 year after purchase, please contact the manufacturer to discuss their warranty options.

Non-members:

Defective items may be brought in and we will manage the warranty process for the customer. Apparel and footwear will have a flat $10 shipping fee, refer to the shipping chart for firearms or oversized items

If more than 1 year after purchase, customers can contact the manufacturer to discuss their warranty options.