PREREQUISITES:
- Maintain a current and valid Certificate of Eligibility
- Be at least 18+ years of age
Is familiar with all Store Policies and Procedures and is able to answer questions and demonstrate proficiency
Possesses expertise in and certification for installation, repair, and care of products
Is competent in the safe use of hand and power tools and follows all safety procedures
Properly diagnoses mechanical problems of items and complete repairs
Is knowledgeable of personal capabilities and skills as a technician and judges the level of skills required to complete a job
Manages time effectively to complete repairs when promised
Consistently provides outstanding customer service
Greets customers and ascertains what each customer wants or needs
Is able to handle multiple customers, qualify needs, asks for assistance when needed
Applies personal knowledge of outdoor sports and activities to advise customers
Describes and explains features, operation, and care of merchandise to customers
Keeps sales floor clean and organized; ensures all merchandise is in good condition, ready for sale, with correct signage and pricing
Ensures that all departmental opening / closing duties and weekly projects are completed
Promotes all events and products as directed by the Management Team
Answers phone calls, and makes calls to other locations, customers and vendors in a polite and professional manner
Assists Management Team and coworkers with tasks as needed
Follows all Company policies and procedures
Maintains appropriate working relationships with coworkers, vendors, and customers
Represents the Company professionally and positively
Enthusiastically promotes Pacific Outfitters’ mission of outdoor adventures and environmental stewardship
Must be available to work holidays, special events, and weekends
Part-Time to Full-time shifts of 16 to 32 hours per week requiring participation with a team, face-to-face interaction with customers and coworkers, and interaction with items and equipment that are on company property.